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I am so glad that I am free of Portfolio Properties, who also call themselves Prestige Properties.
I lived in a professional shared house, which was managed by the landlord (who was lovely). This agency charge £192 per tenant in reference fees, and £138 per property in renewal fees. When we queried the renewal fees, we were told to return the keys as soon as possible. They use bullying and scaremongering to extort money from tenants. They constantly contradict each other, never call back when they say they will, seem to not understand the law or what is going on. They do not do an inventory before each tenant moves, they charge arbitrary deposits (I was asked for £100 more than either of my housemates) and ask each incoming tenant to repay the deposit directly to the outgoing tenant. It is very difficult to live in a home controlled by such unreasonable and untrustworthy people.