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Having never rented before , we where a bit naive ! We liked and rented a property from squires Hemel Hempstead .. At 1st everything went well and professional... However, the appliances at the property where aging and problematic. After the 1st year the dishwasher , washing machine, freezer and cooker where playing up. .. Squires did send there repair man on most occasions. however , if their property manager was off we had to wait until she returned to work.
Every year the rent went up above inflation. And the service reduced. After 2 1/2 years squires phoned and said the land lord was serving notice .nothing more offered , no assistance, no explanation.
They then expected to show people around our home ! Then they said not to make much effort cleaning / painting the property as the landlord was gutting it! And totally redecorating it. .. Foolishly we followed the advice.
Once we found somewhere else o live we agreed dates ... They where showing people around when we gave them back the keys .. Apparently the deposit adjudicator could not attend for two days... It took 3 months fighting to get out deposit back and we only got 1/2 after some very spurious claims by the land lord ... And I course Squires denied the advise they gave us.
I would advise any renter to think twice before letting from an agency only interested in profits. And creating a high turn over of tennants , so they can make money from fees .