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We viewed a house with this agent in May 2015 and subsequently rented it, supposedly for a long term let from July.Delays due to agents not communicating or processing application in timely fashion.
Attitude of staff was awful, we were treated as the lowest of the low by most.
From the first day we had problems with house. stair carpet had supposedly been 'cleaned' the day before. It was sopping wet and smelling on day of supposed move. Even with all doors and windows open on a hot July day. Next day carpet was still wet but we had to move in as vans etc booked. Inventory was very details in some parts ie mentioning drawing pin pricks on mantelpiece, but completely failing to mention holes in curtains, holes in walls and general poor condition of house. Returned inventory pointing errors out, also told them of urgent repairs needed. Kitchen lights had smoke coming from them, shower didn't work in en suite and other faults. Agent on holiday and just said she would get back to us on her return in 2 weeks. On her return, issued us with an improper eviction notice, which we challenged. S21 issued at month 4 and moved out. None of the jobs done, tried everything to secure our tenure, landlady ignored us. Agents were rude, unprofessional and mostly incapable. We complained to DIrectors, poor response, currently going through Property Ombudsman for compensation and taking landlady to small claims for rent abatement. Shocking experience. As a tenant they were appalling, if I was a property owner I would think very carefully before using this bunch of incompetents.