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Do not go with this letting agent! I have been renting for years and this is the worst letting agent I have ever had the displeasure of renting with- which includes student letting.
The day we moved into our flat the place was trashed! There was filthy furniture left in the flat from previous tenants, most of the lights were without bulbs and the place was filthy (including hair in the bath and skid marks on the toilet). We had to get people out from the letting agent to remove the furniture from the flat which was then dumped in the communal entrance for all tenants. We were then told it would take several days to get a cleaner together so we had to sort it ourself at our own expense! This, alongside the chaos of sorting out a moving van was not the pleasant moving in day we expected. We were then assured that someone would be back out to sort the lights which didn't ever happen. We eventually gave up chasing after we were continually promised someone would do it.
We have also had constant problems with the plumbing. Over the past month more often than not our toilet has been broken and unusable. We have spoken to several other tenants who are having the exact same issue. Despite this every time we have discussed this with the letting agent - Jemma has been incredibly rude, unresponsive at times and has consistently told us this is our fault despite the plumber saying otherwise. They have been unwilling to discuss the fact that this is a deep plumbing issue at the flat and instead keep forwarding us bills for it being unblocked. These bills are so far past £300 and are still going up as again the toilet is completely broken.
Be warned- the huge admin fee that is required does not mean good service.show detailed ratings