Landlords and letting agents

Landlords and letting agents: the position in 2026

Landlords and letting agents are key figures in the rental market, each playing distinct roles in managing tenancies and ensuring that both parties' rights and obligations are met. In 2026, this relationship is governed by a complex set of laws designed to protect tenants while also ensuring landlords can manage their properties effectively. Understanding these roles is important for dealing with your tenancy smoothly.

The legal framework has evolved significantly since the introduction of the Renters' Rights Act 2025, which dramatically reshaped landlord and tenant dynamics. This article covers how these laws apply to both tenants and landlords, providing practical guidance on rights and responsibilities in the modern rental situation.

What the law says

The relationship between tenants and their landlords or letting agents is regulated by a series of statutes including the Housing Act 1988 (s.8, s.13, s.21), the Housing Act 2004 (s.213-215), the Landlord and Tenant Act 1985 (s.11), the Deregulation Act 2015 (s.33), and the Tenant Fees Act 2019. These laws establish the legal parameters within which landlords must operate, including their responsibilities for repairs and maintenance, notice requirements for eviction, and restrictions on fees.

The Housing Act 1988 defines the rights of tenants to quiet enjoyment and sets out provisions for periodic tenancies (s.21) and notice periods for termination (s.8). The Deregulation Act 2015 further clarified tenant protection by imposing stricter requirements on notices, particularly Section 21 evictions (s.33), ensuring that landlords provide adequate justification before ending a tenancy.

The Tenant Fees Act 2019 bans letting agents from charging tenants for services such as referencing and inventory checks, reducing the financial burden on renters while also curbing unethical practices by some agencies.

How the Renters' Rights Act 2025 changes this

The Renters' Rights Act 2025 introduced sweeping reforms to the rental market. Key provisions include:

These changes significantly alter the balance of power in favour of tenants, ensuring fairer treatment and greater protection under the law.

What this means for tenants

Under the new framework, tenants have enhanced protections against unfair eviction and rent hikes. At Landlords and letting agents, tenants are now entitled to a stable tenancy from day one without renewal clauses, which can be a significant relief from the stress of uncertain housing situations.

Tenants should be aware that they may not face sudden evictions through Section 21 notices unless there's a valid reason such as non-payment of rent or breach of contract. Additionally, annual rent increases are now capped based on inflation rates, preventing landlords from imposing arbitrary price hikes.

Landlords are expected to maintain properties up to the Decent Homes Standard and adhere to health and safety regulations, ensuring that tenants live in safe and habitable conditions. Tenants should familiarise themselves with these standards to hold landlords accountable for any deficiencies.

In case of disputes, tenants can utilise the new PRS Ombudsman service or seek assistance from local authorities and legal organisations like Shelter or Citizens Advice for support.

What this means for landlords

The Renters' Rights Act 2025 imposes stricter compliance obligations on landlords. Landlords must now maintain properties to a higher standard, ensuring they meet the Decent Homes Standard and comply with fire safety regulations as per Awaab's Law extension.

Landlords can no longer rely on Section 21 notices for evictions without justification, necessitating clear grounds such as non-payment of rent or breach of contract. This requires landlords to maintain thorough records of any breaches or issues that may justify eviction.

Rent increases are subject to annual caps based on inflation rates, reducing the ability of landlords to raise rents arbitrarily. Landlords must carefully manage their finances and property maintenance budgets within these constraints.

To deal with these changes effectively, landlords should consult legal advice and familiarise themselves with new regulations. Staying compliant ensures that properties remain attractive to tenants while avoiding potential disputes or penalties for non-compliance.

Common scenarios

Scenario 1: Eviction Notice

Situation: A tenant receives a Section 21 notice from their landlord. Resolution: Check if the notice complies with current laws. Since Section 21 was abolished, landlords must provide valid reasons such as rent arrears or breach of contract for eviction.

Scenario 2: Annual Rent Review

Situation: A tenant is informed that rent will increase next year. Resolution: Verify if the proposed increase adheres to the annual cap based on inflation. If not, tenants can dispute this with the landlord and seek mediation through local housing services or PRS Ombudsman.

Scenario 3: Property Condition

Situation: A tenant notices significant mould or poor heating in their property. Resolution: Report these issues promptly to the landlord or letting agent. Landlords are expected to maintain properties up to Decent Homes Standards and address such conditions within a reasonable timeframe.

Evidence tenants should keep

Tenants should gather and retain several key pieces of evidence throughout their tenancy:

Maintaining these records can be important when addressing disputes with landlords or seeking legal remedies through mediation or court processes. At Landlords and letting agents, always ensure documents are stored securely and are accessible in case of an emergency.

What to do if things go wrong

If issues arise during your tenancy, follow a structured escalation path:

  1. Complaint Letter: Start by sending a formal letter outlining the problem(s) to both the landlord and letting agent (if applicable).
  2. Council Environmental Health: If unresolved, contact your local council's environmental health department for inspection.
  3. Deposit Scheme Dispute: Submit disputes over deposits through the relevant deposit scheme's adjudication service.
  4. Housing Ombudsman: Seek a resolution via the Housing Ombudsman if further action is needed.
  5. PRS Ombudsman: Use this new body to handle specific landlord-tenant disputes under PRS regulations.
  6. First-Tier Tribunal: For more complex cases, file an appeal at the First-tier Tribunal (Property Chamber).
  7. County Court: As a last resort, initiate legal proceedings through the county court.

Each step should be carefully documented and pursued methodically to build a strong case for fair treatment under the law.

Common mistakes to avoid

Both tenants and landlords commonly make several errors that can complicate tenancy issues:

Avoid these pitfalls by staying informed about your rights and responsibilities, promptly addressing any issues that arise, and seeking professional guidance when necessary to ensure compliance with new regulations.

Where to get help

Tenants facing difficulties can seek assistance from various organisations:

Legal aid may be available to cover costs of representation in certain cases, particularly if the issue involves serious health or safety concerns. Always check with these organisations to understand your options fully before taking further action.

Frequently asked questions

What rights do tenants have under the Housing Act 1988?

Tenants may be entitled to quiet enjoyment of their property as per s.21 of the Housing Act 1988, which typically includes protection from unlawful eviction and interference by landlords. Check with a solicitor for specific circumstances.

How long must a landlord give notice before evicting under the Renters' Rights Act 2025?

Under the RRA 2025, landlords usually need to provide at least two months' notice before starting eviction proceedings. The exact timeframe may vary based on specific circumstances and should be confirmed with legal advice.

What are the repair responsibilities of a landlord under UK law?

Landlords typically have a duty to keep rented properties in good repair, as outlined by s.11 of the Landlord and Tenant Act 1985. This includes structural elements and some fixtures. Tenants should check with a solicitor for specific obligations.

Can tenants withhold rent if repairs are not made?

Tenants may be entitled to withhold rent in extreme cases where necessary repairs have not been addressed, but this is typically subject to legal advice and must comply with statutory requirements. Check with a solicitor before taking action.

What fees can landlords charge under the Tenant Fees Act 2019?

Landlords are restricted by the Tenant Fees Act 2019 from charging most fees beyond the initial rent, deposit, and some permitted payments like those for changes to a contract or lost keys. Specifics should be confirmed with legal advice.

How do I escalate issues if my landlord is not responsive?

If landlords are unresponsive, tenants may typically contact their local council's housing department or seek assistance from a tenant advocacy group. Legal action through the courts may also be an option after exhausting other avenues.

What evidence should I gather before reporting a landlord to the authorities?

Before escalating issues, tenants should document all communications and any breaches of tenancy agreements thoroughly. This includes emails, letters, and photos showing maintenance issues or non-compliance with legal requirements.

How does the Renters' Rights Act 2025 affect my right to renew a lease?

The RRA 2025 typically ensures tenants have better rights for lease renewal, though specifics depend on local regulations and tenancy agreements. Consult a solicitor to understand how this act impacts your particular situation.